Shipping and Returns

DELIVERY METHOD
You may opt for:

  • Registered Postage via Singpost
    • Flat Shipping Rate $8 (for orders below $80)
    • Free Shipping (for orders above $80)
  • Self-Collection at Dr. Young Singapore office

LOCAL DELIVERY

Upon receiving your payment, we will take 1-2 working days to pack and dispatch your parcel to the local delivery service, Singpost.

After your parcel has been dispatched, the duration for the parcel to reach you normally takes 2-3 working days.

The price of postage includes handling fees.

All parcels will be mailed out to Singpost via Singpost Registered Postage. Thereafter, a Registered Article (RA) Number will be sent out to you.

For tracking of parcel, do visit https://www.singpost.com/ or call 1605.

SHIPPING FEE

Unless otherwise stated, free shipping applies to order with a minimum purchase of $80. For purchases below $80, the flat shipping rate is at $8. Alternatively, you may self-collect your items at our warehouse at 72 Eunos Ave 7 #05-01 S409570.

DELIVERY TIMESLOTS

As parcels are mailed out via Registered Article from Singpost, we regret to inform that the delivery timings are uncontrollable by us.

ADDITIONAL DELIVERY CHARGES

1) BOUNCED PARCELS

Applicable on bounced parcels that are sent back to Dr. Young Singapore Office – a fee of $5 will be charged for redelivery purposes.

A bounced parcel happens when :

  • Customer of the parcel provides insufficient or invalid address, receivers’ name.
  • Customer of the parcel does not collect his/her parcel at Singpost within 10 days.
  • Customer of the parcel did not notify Dr. Young Singapore (Seller) his/her absence in Singapore and the parcel was proceeded to deliver.


Redelivery Fee will not be applicable when :

  • Dr. Young Singapore (Seller) made an error on parcel’s address/name – which was different from the details written by the Customer (Buyer) on the Order Invoice.
  • Dr. Young Singapore (Seller) failed to mail out the items as ordered and paid by Customer (Buyer).


2) DIGITAL PLATFORM CONTEST

Applicable on parcels that contained the prizes for a particular contest the winner (Customer) has participated.

All contest prizes are only for self-collection at the Dr. Young Singapore Office for verification purposes.

Should the winner not be free for collection, he/she may opt for :

  • Normal Mail Postage (Singpost) of $5
  • Registered Mail Postage (Singpost) of $8


INTERNATIONAL DELIVERY

We currently do not ship out of Singapore.

RETURNS

Products are strictly non-returnable once opened due to hygiene purposes.

For wrongly delivered items or products with defects, do not hesitate to drop us an email at enquiry@dr-young.com.sg or call us at 67446711 and we will follow up from there on.

© Copyright 2015 Dr Young. All rights reserved.