FAQs

How are products delivered and how much does delivery cost?

  • For orders below $80, a flat shipping rate of $8 will be charged.
  • All items will be collected mailed out via Ninjavan Courier Delivery within 1 working day upon receiving payment. 
  • Ninjavan Courier Delivery takes 3-5 working days for the parcel to reach you. 

Can I return or exchange products?

  • Products are strictly non-returnable once opened due to hygiene purposes.
  • For wrongly delivered items or products with defects, do not hesitate to drop us an email at enquiry@dr-young.com.sg or call us at 67446711 and we will follow up from there on.

 

How do I place an order?

  1. Check out the items by clicking on "Add to Cart".
  2. After you have completed adding the items you want to purchase, on the top right, you will see a shopping cart icon with the number of items in the cart. Click on that and it will lead you to the Shopping Cart page.
  3. At the Shopping Cart page, search for the "Proceed to Checkout" button.
  4. Fill in your Billing and/or Shipping Address information.
  5. Select your preferred Delivery Method options.
    • Note that for orders below $80, a Flat Shipping Rate of $8 is required.
    • For orders above $80, a Free Shipping option will automatically be shown.
    •  Alternatively, you may choose Self-Collection option at our office.
  6. Click on "Proceed to Checkout" button for a redirectory to Reviewing your Order.
  7. Check that all items are of correct quantity and if shipping address is correct.
  8. Select your preferred Payment Method options
    • For Cash on Collection, it can only be done so at our office. Note that it is not Cash on Delivery.
    • For Paypal Payment, it will lead you to the Paypal page.
  9. If you select Paypal payment option, it will redirect you to Paypal page.
    • You may sign out as Guest or may login if you've a Paypal account.
  10. After confirmation of payment, Paypal and Dr. Young Singapore will send you a confirmation email to notify you we've received your payment and order respectively.

 

How do I make payment?

  • Via Paypal gateway

Viewing Orders & Updating Account Information

  • You may view orders and update your account information by clicking on your name at the top right corner of the website.

 

 

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